Frequently Asked Questions

Do points have a monetary value?

No - points do not have a monetary value. The number of points required for a reward varies depending on a number of factors such as postage, insurance etc.

Can I buy additional points?

No – you are unable to buy additional points. Only point’s awarded through the scheme can be used towards rewards.

Does my item come with specific plug fitting?

Products supplied are supplied with local plugs. However, if this is not possible adaptors are provided with electrical items.

How do I place an order?

If you are a member of Caesars Entertainment then you can order simply by contacting your local casino. Choose the reward you wish to redeem from the catalogue, then let the casino know your details and product code.

Am I able to add any additional information when placing my order?

Yes – when placing the order you can enter additional information such as relevant sizes or personalisation in the extra text box provided on the order page.

How long does it take to deliver my order?

Delivery times will vary depending on the item ordered however we advise you to allow up to 10 working days for delivery.

My rewards have not arrived?

Please contact with your order number if your reward has not arrived after 10 working days of placing the order.

What if my reward is faulty?

Please email with the details and we will contact the supplier to resolve this for you as soon as possible.

Will I have to sign for my reward?

Generally rewards will need to be signed for – particularly if they are higher value or large items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a work or residential address for yourself or a family member.

Can I change my delivery address?

Yes, you can change your delivery address providing it hasn’t yet been dispatched. Please email with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.

Can I cancel my order?

Yes you can cancel your order providing it hasn’t yet been dispatched. Please email with the order reference as soon as possible after you have placed the order.

We aim to respond to all queries within 24 hours.

Please be advised that our office hours are Monday to Friday 9am – 5.30pm excluding Bank Holidays